Booking Questions

Are there concessions for seniors, pregnant women, low income groups etc in the general swim/lane swims etc?

We have Class Passes which are reductions for bulk ticket purchases as well as a “pay what you can” policy with three ticket price options.

They are purchased on the booking site and are applied by the booker at checkout, so a family of four could use four of their 25 tickets in one swim etc.

Can I get a refund or move my booking?

Unfortunately we are unable to offer transfers or refunds.

Do 5 year olds need to pay to swim

Yes you do need to pay for 5 year olds.

Can I book two consecutive sessions?

You can book two consecutive sessions (back to back) but you will need to purchase a garden session also. This is because you will be asked to exit the pool during the changeover time to allow for cleaning.The Lifeguards may also need to take a mandatory break between sessions.

What is the maximum number of people at 2 hour Private Hire ?

The maximum number is 40 people, this includes swimmers and non swimmers. With enough warning we can arrange a third lifeguard to increase the capacity to 60 swimmers.

If the weather is bad do you close the pool and refund the tickets?

We will only close the pool when the weather is unsafe to swim. In that event we will offer transfers or refunds. In the event of the pool needing to close, we will contact you by email or phone.

If we want to hire the whole pool how do we do that?

You can book your session directly on the bookings site but if you have any questions please contact events@ashburtonpool.com  who will be happy to help.

Can I book the pool for a party? How many people are allowed for a private hire?

Yes! We offer private hire for £150 for 2hrs. You have full use of the pool, garden and kitchen area (there are toilets but the changing rooms are closed this year) and there will be two lifeguards to keep you safe. The maximum number of people is 40 which includes non-swimmers.

Private hire is available through out the week and weekend. Please look at the timetable on the booking page for more details. If you’d like to hire the pool at another time, please email events@ashburtonpool.com and we’ll do our best to help.

Can I book the pool for the same time/session every week (for a group of friends, families or colleagues)?

Yes! If you’d like to book the pool for a regular slot (for swimming lessons, a group of friends, a work health kick or any other reason), we’d love to speak to you and for more than 4 sessions we may be able to offer a discount. Please email events@ashburtonpool.com and we’ll do our best to help.